Introduction
Welcome to Cart Whisper ("we," "us," or "our"). We are committed to respecting and protecting your privacy. This Privacy Policy describes how we collect, use, and share your personal information when you use the Cart Whisper App (the "App") and visit our website (the "Site"). By using the App or accessing the Site, you agree to the terms of this Privacy Policy.
Information We Collect
We collect different types of information from our Site visitors and App users as described below:
From Site Visitors
Inquiry Information: Content submitted through contact forms on our Site
Analytics Data: Analytics data using cookies associated with Shopify and Google Analytics (with your explicit consent)
From App Users (Store Owners)
After you install and grant permissions to the App, we collect the following information from your Shopify store:
Store Information: Store ID, Store Plan, Store Domain, and access to data required for app functionality
App Utilization: Information about the App's usage, including installation, upgrade, and uninstall dates; all operations within the App; device used; browser information; and operating system
From Store Visitors (Your Customers)
To enable the App's functionality, we collect the following information from your store visitors:
Customer Information: Names, email addresses, and phone numbers (when available)
Technical Data: IP addresses, geolocation data, device type, and browser information
Shopping Behavior: Cart contents and details, product views, page visits, search queries, and shopping session data
Marketing Data: UTM parameters, referral sources, and traffic sources
Business Data: Company names (for Shopify Plus stores where customers are logged in)
Interaction Tracking: Contact status and follow-up notes added by your sales team
How We Use Your Information
We use the collected information for the following purposes:
Store Information: To support App features and functionality
Store Owner Communication: To provide support, information, updates, and notifications related to our products and services
App Utilization: To enhance the App's user experience and improve our services
Analytics Data: To customize the Site and improve your browsing experience
Customer Cart Recovery: To enable abandoned cart recovery and real-time cart monitoring features
Sales Support: To help store owners provide customer support and follow up on potential sales
Sharing Your Information
We may share your information in the following circumstances:
Legal Compliance: We may share your information to comply with applicable laws and regulations, respond to lawful requests, and protect our rights
Service Providers: We may share information with trusted third-party service providers who assist us in operating our App and providing our services, including analytics providers and email service providers
Consent: We will not share other information with third parties without your explicit permission
We do not sell, rent, or trade your personal information to third parties for their marketing purposes.
Your Rights
For European Residents (GDPR)
You have the right to:
Access your personal information
Update or correct your information
Delete your information
Object to processing
Data portability
For California Residents (CCPA)
You have the right to:
Know what personal information we collect
Delete your personal information
Opt-out of the sale of personal information (we do not sell personal information)
How to Exercise Your Rights
Store Owners: Visit your App account > Settings > Privacy to exercise these rights
Store Visitors: Contact your store directly or reach out to us at [email protected]
Data Retention
We retain collected information until:
You exercise your right to delete the data
You uninstall the App with data deletion
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.
Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our practices or for operational, legal, or regulatory reasons. We will notify you of any material changes by posting the revised policy on our Site and updating the "Last updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.
Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
Email: [email protected]
Website: https://cartwhisper.com
For data protection inquiries specifically, you may also contact our data protection officer at the same email address.